At Redpro USA LLC, we value the privacy of our customers and are committed to protecting personal information in compliance with relevant regulations, including those set forth by Sakari for SMS and 10DLC messaging services. This Privacy Policy outlines the types of information we collect, how it is used, and your rights as a user of our services.

1. Information We Collect

We may collect and store the following information:

• Personal Identifiable Information (PII): This includes your name, phone number, and email address when you interact with our services or sign up for SMS communications.
• Message Content: Any messages sent to or from you via our SMS services may be collected, including the content of the message, date, and time sent.
• Usage Data: Information about how you use our services, such as interactions with our website, the frequency of communication, and technical data such as IP addresses and browser type.

2. How We Use Your Information

The information collected by Redpro USA LLC is used for the following purposes:

• To Provide Services: We use your contact information to send SMS messages related to services, products, or promotions that you have agreed to receive.
• To Improve Our Services: We analyze usage data to enhance user experience and improve the performance of our communication systems.
• Legal Compliance: We may process and disclose your personal information as required by law or in response to valid legal processes.

3. Data Retention

Redpro USA LLC retains personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

4. Sharing Your Information

We do not sell or share your personal information with third parties, except in the following circumstances:

• Service Providers: We may share information with trusted third-party providers, such as Sakari, to facilitate communication services and support operations.
• Legal Obligations: If required by law or governmental authorities, we will share information to comply with legal obligations.

5. Your Rights

As a user, you have the right to:

• Opt-Out: You may opt out of receiving SMS messages at any time by replying “STOP” to any message you receive from us or by contacting us directly.
• Access and Correction: You may request access to the personal information we hold about you and request corrections if necessary.
• Deletion: You may request that we delete your personal information in compliance with legal requirements.

6. Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or disclosure.

7. Updates to This Privacy Policy

Redpro USA LLC reserves the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.

8. Contact Information

For questions or concerns regarding this Privacy Policy, or to exercise your rights, please contact us at: info@redprousa.com

Redpro USA LLC